![]() After doing so make sure you reinstall Razer Synapse back with your headset's USB dongle plugged in and restart the PC once everything is set installing. If the latest update is available is already installed, make sure to unplug the headset's USB dongle from your device and uninstall Razer Synapse all together. If you have Razer Synapse installed, I'd suggest to look if there's an update available for you.This isn't something that at least I didn't find too much information on about, but the consensus seems to be firmware related (my case) or, for some people, the USB dongle metal contacts were dirty and therefore it wasn't making proper contact with the USB port. For some odd reason when you plug in the USB dongle to your PC or other devices it won't recognize it properly and will display the name "AVNERA-AV6301".
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